alibaba99Privacy Policy

A player in Jakarta registers for an alibaba99 account using an email address, uploads a government ID for identity verification, and deposits funds via OVO. Each of these steps involves data collection—some necessary for account security, others required by local regulation. This page describes what we collect when you use alibaba99 and how we keep that data protected.

We at alibaba99 treat your personal information with the same care we apply to all service operations. Your data is encrypted in transit and at rest, shared only with processors who handle payments or comply with regulatory requests, and retained only as long as needed for account management or legal obligation. You have rights over your data—you can request what we hold, ask for corrections, or request deletion under applicable law.

This policy covers all data collected through alibaba99.bet, including account registration, KYC verification documents, payment details, and game activity logs. If you have questions about how we handle your information, our support team responds during business hours in English and Indonesian.

What We Collect and How We Use It

We collect data in three categories: registration details, verification documents, and transaction records. During registration, we collect your email address, password hash, phone number, date of birth, and preferred time zone. None of these fields are optional—we require all of them to create an account and comply with local regulations.

During KYC verification, we collect a government ID document (passport, national ID card, or driver's license), proof of address (utility bill or bank statement), and sometimes a selfie with ID to verify identity authenticity. We store these documents securely and do not share them except where required by local law or payment processors who need identity confirmation.

Registration data

Email, phone, date of birth, time zone; used for account access and regulatory compliance.

Transaction data

Deposit and withdrawal amounts, payment method, timestamps; retained for accounting and dispute resolution.

Game activity

Slots played, wagers, outcomes, tournament participation; used to calculate payouts and detect fraud.

We use your data to operate alibaba99: processing deposits and withdrawals, settling payouts in slot games and sportsbook markets, responding to account inquiries, and preventing fraud. We do not sell or rent your personal information to third parties. We do not use your data for marketing unless you opt in.

Payment Processing and Third Parties

We partner with payment processors to handle deposits and withdrawals. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking transfer, local payment transfer, online payment transfer, or e-wallet transfer, your payment method and bank details are shared with our processor. We do not store your full card or bank details—only the last four digits and payment method type. Our processor is contractually bound to protect your data and use it only for payment settlement.

We may also share information with regulators or law enforcement if required by local law. If a request arrives from authorities in Bandung, Medan, or Semarang, we comply with valid legal process and notify you where legally permitted.

Data Retention and Deletion

We retain registration and transaction data for the lifetime of your account plus seven years after closure, as required by financial regulations. Game activity logs are retained for one year. Verification documents (ID scans, address proofs) are retained for five years or until you request deletion.

If you request account deletion, we anonymize your personal data but retain transaction records in aggregated form for audit and compliance purposes. This means we delete your email, phone, and name, but keep records that an account deposited X amount and withdrew Y amount during certain dates—without linking those transactions to an identifiable person.

Cookies and Tracking

We use cookies to maintain your login session and remember your time zone preference. We do not use tracking pixels or third-party analytics cookies that follow you across the web. Our cookies are session-based (cleared when you log out) or persistent only for account convenience (e.g., remembering your preferred time zone through Idul Fitri, Idul Adha, and other holidays when you return).

International Data Transfers

Our servers may sit outside Indonesia, and your data may be transferred to data centres in other countries for processing and backup. We ensure these transfers comply with local data protection standards. We do not transfer data to countries with weaker privacy protections unless we have contractual safeguards in place.

Security and Encryption

All data transmitted between your browser and our servers is encrypted using TLS 1.2 or higher. Stored data is encrypted at rest. We implement access controls so only authorized staff can view sensitive information. In the event of a data breach, we notify affected users and relevant authorities as required by law.

Summary and Contact

We at alibaba99 collect personal data only to operate our platform: account management, payment processing, fraud prevention, and regulatory compliance. We do not share your data except with payment processors or where required by law. Your data is encrypted, retained only as long as needed, and subject to your rights to access, correct, or delete.

This privacy policy applies to all users of alibaba99.bet regardless of location. If your jurisdiction has specific data protection laws (such as Indonesia-based regulations), we comply with those standards. We review this policy annually and update it if our practices change. Updates take effect 30 days after posting.

If you have questions about how we handle your data, wish to exercise your privacy rights, or need to report a data security concern, contact our support team. We respond to data inquiries within 14 days during business hours via email or live chat in English and Indonesian.

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